All orders are shipped from our warehouse which is in Johannesburg, South Africa. Fastway Couriers courier door to door.
Estimated order delivery times are as follows:
- 1-2 working days for Johannesburg or Pretoria
- 2-3 working days for areas near major airports
- 3-4 working days for outlying regions
Please note these are estimated times and are guidelines only. Factors such as holidays, time of day your order is placed and seasonal peaks may affect these estimates.
We, and our delivery partners, do our best to deliver within these target time frames, but unforeseen circumstances may cause delays with your order.
Yes, when your product is dispatched from our warehouse, we will e-mail you with a tracking reference. You may use this tracking number to track your order online on the website using the ” Track your parcel’s journey” link in the site menu. If you do not receive an e-mail and/or WhatsApp with your tracking number, please contact our customer service department who will assist you.
Yes, you can collect your order at our two collection points.
- Off Nicol Health Wellness in Bryanston
- BRH Physiotherapy at Wilgeheuwel Hospital, Wilgeheuwel.
Unfortunately, we cannot ship internationally at this time.
Unfortunately, our delivery partners do not deliver on weekends or public holidays.
Yes, you are welcome to come through to our Off Nicol Bryanston Brach and purchase.
It takes +-7 working days.
All our products are proudly made & Home Grown in South Africa.
Yes, they are. If there are stock issues, it will notify you on the website.